Question 1

Need it ASAP? Get it today or tomorrow!

Accepted Answer

With thousands of appliances in stock, we are able to offer same/next day delivery and pick up in some major cities. This part of our quality service allows you to get back to your day-to-day tasks as quickly and smoothly as possible. Some conditions may apply, contact us over live chat, phone or in-store for more details.

Question 2

When will I get my appliances?

Accepted Answer

If time is critical, chat with us, or call our stores. Depending on their availability, appliances can take a few hours or a few days to bring into our warehouse. Some products will be specially ordered for you and may have a longer timeframe. For new orders, check the availability directly on the product page on our website, or for existing orders, check Manage my Order (https://portal4484.wixsite.com/techlonics-meyerside/contact-us)to get an estimate of when the product will be available to schedule pick up or delivery.

Question 3

How can I tell if the appliance I want is on display in a store?

Accepted Answer

Check out the "Click here to see showrooms with this item on display to order" feature on each product page. This section will indicate which store you can see specific models in person. If the model you would like is not on display, chat with an Account Executive to find similar models on display.

Question 4

What is my item status?

Accepted Answer

Many of our appliances are in stock. Once you have submitted your order and your payment has been approved, your item will be available in 1-2 business days for pickup or to schedule delivery. There may be times when an appliance will not be in stock but on the way to our warehouse. Each product shows the approximate availability time. If time is critical, chat with us, or call our stores so we can find something in stock to meet your needs.

Question 5

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to track your order through the courier's website.

Question 6

What is your return policy?

Accepted Answer

We offer a 7-day return policy on most items. Products must be unused, in their original packaging, and accompanied by the receipt. Certain items, such as electronics, may have different return conditions. Please refer to our Return Policy for detailed information.

Question 7

How do I initiate a return or exchange?

Accepted Answer

To initiate a return or exchange, please contact our customer service team at support@techlonicsappliances.com with your order number and reason for return. Our team will guide you through the process.

Question 8

Can I cancel or modify my order after placing it?

Accepted Answer

Orders can be modified or canceled within 1 hour of placement. Please contact our customer service immediately at support@techlonicsappliances.com to request changes. After this period, orders are processed and cannot be altered.

Question 9

How can I contact customer support?

Accepted Answer

You can reach our customer support team via email at support@techlonicsappliances.com or by calling our helpline at +1 6474734442. Our team is available Monday to Saturday, 9 AM to 6 PM.

Question 10

How will I know when a backordered item comes in stock?

Accepted Answer

You will receive an email once your product has come in stock and is available for pick-up/delivery. Follow this link t(https://portal4484.wixsite.com/techlonics-meyerside/contact-us)o schedule your pick-up/delivery date.

Question 11

Special Order Items.

Accepted Answer

Manufacturers have a lot of appliance options to satisfy your kitchen / laundry goals. For more information please contact an Account Executive through live chat or in-store. Please note: Special orders usually require a longer lead time to bring in. Please note you will be charged in full at the time the order is place

Question 12

What is your advertised price guarantee?

Accepted Answer

As part of our commitment to our valued customers, we are pleased to offer a price match guarantee designed to ensure you receive competitive pricing on products purchased from us.
For more information, our Price Matching Policy can be found here.(https://www.canadianappliance.ca/Content/Price-Match-Policy-67/)

Question 13

Can you buy major appliances online?

Accepted Answer

CAS can accommodate your appliance purchase, whenever and however you're comfortable with. Every customer receives the same experience. When it comes to buying a major appliance like a refrigerator, washing machine, or anything else, picking the right retailer is as important as picking the right brand or model. CAS Customer Care Team handles your order to ensure effective service, and communication. Our Delivery teams bring the product directly to your home with their “white glove” delivery service.

Question 14

What are the online payment options?

Accepted Answer

Visa, Mastercard, American Express, Paypal, Financing – CAS offers a number of financing options*. See in store for detail

Question 15

I need to change something on my order. How can I do that?

Accepted Answer

If you have placed your order online, please reach out to us at +1 6474734442, we’d be happy to modify your order prior to shipment. For orders placed in store, we encourage you to reach out to your Account Executive directly, or our Pre-Delivery team at +1 6474734442

Question 16

What does my order status mean?

Accepted Answer

Four order statuses refer to:
1. Shipped: Once your order has been successfully delivered, the order is updated “Shipped”.
2. In Stock: If the item is in stock and is ready for delivery and/or pick up.
3. Ordered: If your item is on order, you will see an estimated date. Please note these are based on Manufacturer availability and are tentative to change.
4. Back Ordered: Item is delayed with the manufacturer. Production dates are tentative, and subject to change. 5. New Order: If you have recently placed an order, or have a greater than usual lead time, your order will be reflected as New Order. .
If you need to change or cancel your order, please contact us.(https://portal4484.wixsite.com/techlonics-meyerside/contact-us)

Question 17

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Accepted Answer

Please check the credit card number, and expiration date on your credit card as well as the billing address associated with your card. All of these must match the bank's information to be accepted.

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